Deciphering IT Support: Help Desk and Service Desk Explained
Technical Support Outsourcing
Fuel revenue growth and boost brand faithfulness with data-driven insights about your customers' preferences provided by Evateck.
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shared or dedicated support agents
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24/7/365 availability
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over 10 languages
Curious about pricing? Check out our rates →
Build a User-Centric Support Strategy with Confidence
Need help optimizing your tech support and maximizing technology investments? You're in the right place.
Our teams collaborate closely to ensure maximum customer value. We stay updated with our partners' latest features and follow their tone of voice to provide customer care services that match your brand.
Clients' Queries We'll Cover for You
Browse through the users' answers related to tech issues we can help to deliver.
Setup Assistance
Ensure seamless software installation and configuration, optimizing its usage from the start for peak performance.
Troubleshooting
Give your system users precise diagnostics and tailored solutions to quickly identify and fix errors or malfunctions.
Software & Hardware Configuration
Provide customized setup and optimization for your clients to ensure everything operates at its highest potential.
Network Issues
Analyze and give targeted resolutions of connectivity challenges across various platforms and devices.
Data Backup & Recovery
Ensures secure data storage and recovery procedures thereby minimizing downtime and preserving business continuity.
User Account Management
Help your users manage accounts, including password resets, role assignments, and access permissions, and more within their profiles.
Why Evateck?
TAILORING EXPERTISE TO YOUR BRAND
You can adjust outsourced tech support agents to match your processes, workflows, tone of voice, and more.
HIGH PERFORMERS ON YOUR BOARD
We’ve got 5-star reviews on Clutch and it’s people with high soft and hard skills behind our customers’ success.
FULLY TRAINED AND MANAGED TEAM
Partnering with Evateck goes with onboarding, training, performance tracking & management on our side.
TWO LAYERS OF INTEGRATION
Along with infrastructure integration, we also ensure our customer agents know your product well which helps us create one source of truth for all your teams.
OMNICHANNEL SUPPORT
We don’t think of limits and are always ready to incorporate a new channel for interacting with your clients: live chat, email, phone calls, socials - you name it!
Benefits of Outsourced Technical Customer Service
Augment your team or get a new dedicated one and reinvent how your organization supports, engages, and retains users with the help of our tech support outsourcing services
Affordable Tech Support
Utilize our infrastructure and skilled support agents to lower expenses while enhancing client relationships and fostering customer loyalty.
Flexible Support Outsourcing Solutions
Begin with our shared support services and scale up as your requirements expand, or opt for Evateck’s dedicated team for immediate, adaptable solutions.
Tech-Skilled Customer Care Agents
Rely on our specialists with tech background who consistently implement industry best practices, offering ongoing support to your customers as required.
Emphasis on Core Competencies
Redirect resources from clientele care to driving forward other vital business-centric initiatives by partnering with experienced customer support outsourcing company.
Take Our Clients’ Word for It
Vlada Krymchak
"All deliverables were handled professionally."
Anastasiia Barkova
"The number of ideas and recommendations that the Evateck team has provided was absolutely insane!"
Ivaylo Zdravkovski
"We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability."
Eugene Sloma
"Their ease of implementation, management, and quality of customer support are impressive."
The Main Questions
What is outsourcing technical support?
Outsourcing technical support means teaming up with an external service provider who’s an expert in dealing with customer questions, sorting out tech problems, and offering help on your company's behalf. This lets businesses hand off these tasks to specialists and focus on their main business activities.
Why should I run tech support?
Helping out with tech support is important because it lets you give quick help to your customers when they run into technical issues with your products or services. This is key for building trust and loyalty by making sure their problems get sorted out fast, which boosts overall customer satisfaction and keeps them coming back.
What are the pros of outsourcing technical support?
Outsourcing tech support comes with a bunch of advantages:
1. Get Help from the Pros
When you outsource, you're tapping into a pool of experts who know the ins and outs of tech support. This means better help for your customers.
2. Saves You Money
It's usually cheaper than having your own full-time team. No need to worry about salaries, training, or office space.
3. Lets You Focus on What You Do Best
Outsourcing tech issues means you can spend more time and energy on growing your business and doing business activities you're really good at.
4. Super Scalable
Whether your needs go up or down, outsourced tech support can easily adjust, giving you a lot of flexibilities.
5. Support Anytime, Anywhere
Evateck offers 24/7 support, so your customers get help whenever they need it. It will make them happier and more loyal to your brand.
How much time does it take to hire tech support outsourcing company?
When you decide to hire a tech support outsourcing company, there are a few steps you should go through. Namely, these are figuring out exactly what you need help with, scouting out different providers, checking out their proposals, and then nailing down the contract details.
How long this takes can vary big time. It depends on how complex your needs are, how quick you are in making decisions and negotiating, and how ready the outsourcing company is to jump in.
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