Mobile Application Support Outsourcing

As you do activities and drive app downloading forward, Evateck takes care of all your users. Real-time reports show if you’re on track, giving you a chance to optimize every interaction.

shared or dedicated support agents
24/7/365 availability
over 10 languages

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Curious about pricing? Check out our rates →

Unlock Business Value Through Higher Users’ Happiness Level

One bad app review can ruin the whole brand's reputation. Yet kind and expert support may make dissatisfied app users change their minds. At the same time, spotting features clients want to improve is key.

Evateck's approach integrates seamlessly across all mobile platforms, ensuring personalized interactions throughout the customer journey. We deploy knowledgeable support teams precisely when needed, enhancing user engagement and satisfaction with your app.

Clients' Queries We'll Cover for You

Get to the bottom of why your users get in touch and take the right actions based on the insights.

Installation & Setup Assistance

Cover all clients’ questions regarding installing the mobile app on different devices and platforms.

Tech Troubleshooting

Diagnose and resolve mobile app crashes or errors encountered by users.

Feature Explanation

Not only help your users learn the features but also spot the ones that may need changes or improvements.

Account & Login Support

Don’t lose your users because of the account access issues. Let customer agents restore it.

Payment Assistance

Resolve queries related to in-app purchases, subscriptions, and billing inquiries.

Feedback Requests

Help your engineering teams make app adjustments as we gather and analyze users’ feedback

Why Evateck?

TAILORING EXPERTISE TO YOUR BRAND

You can adjust outsourced mobile app support agents to match your processes, workflows, tone of voice, and more.

HIGH PERFORMERS ON YOUR BOARD

We’ve got 5-star reviews on Clutch and it’s people with high soft and hard skills behind our customers’ success.

FULLY TRAINED AND MANAGED TEAM

Partnering with Evateck goes with onboarding, training, performance tracking & management on our side.

TWO LAYERS OF INTEGRATION

Along with infrastructure integration, we also ensure our customer agents know your product well which helps us create one source of truth for all your teams.

OMNICHANNEL SUPPORT

We don’t think of limits and are always ready to incorporate a new channel for interacting with your clients: live chat, email, phone calls, socials - you name it!

Benefits of Outsourced Mobile App Customer Service

Partnering with Evateck means getting solutions to your biggest customer service obstacles

Cost-Effective Mobile Application Support

Take our infrastructure and trained support agents to reduce costs while strengthening client relationships and cultivating customer loyalty.

Scalable App Support Solutions

Start with our shared support services and expand as your needs grow, or launch straightaway with Evateck’s dedicated team prepared for rapid scalability.

Expert Customer Care Agents

Trust our experts who consistently apply industry best practices, providing continuous support to your customers whenever they need it.

Focus on Core Competencies

Shift your focus from resource allocation for customer support to advancing other critical initiatives that propel your business forward.

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Take Our Clients’ Word for It

Vlada Krymchak

"All deliverables were handled professionally."

Anastasiia Barkova

"The number of ideas and recommendations that the Evateck team has provided was absolutely insane!"

Ivaylo Zdravkovski

"We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability."

Eugene Sloma

"Their ease of implementation, management, and quality of customer support are impressive."

The Main Questions

What is mobile app customer service?

Helping out mobile app users is what mobile app customer service is all about. It includes making sure users can install the app, solving any issues that come up, sorting out account problems, handling payments, and collecting user feedback to keep making the app better.

Why is outsourcing mobile app support beneficial for my business?

You can save money by outsourcing mobile app support. Or easily adjust the support services based on demand, from shared to dedicated teams. Plus, outsourcing mobile app support allows you to focus your resources on other business activities and strategic initiatives.

How much does mobile app customer service outsourcing cost?

Outsourcing mobile app customer service costs vary depending on how much help you need, how many users need assistance, and what services you need. Usually, outsourcing is cheaper than having an in-house team because you don't have to pay for things like infrastructure, training, and staffing.

Costs can range from shared support services, which are more affordable, to dedicated teams, which are pricier. For exact cost estimates, it's best to talk to Evateck’s experts. We will give you detailed quotes based on your needs and expected service levels.