Call Center Solutions
Experience outstanding call center services on a month-to-month basis. Start with just 1-2 agents and scale as needed.
Enter your work email to get started. Evateck offers a comprehensive call center operation that evolves alongside your business, encompassing support, sales, and onboarding.
TRUSTED BY HUNDREDS OF BRANDS, FROM STARTUP TO ENTERPRISE
Accelerate Growth with Rapid, Scalable Phone Support and Sales Services
100% REMOTE, GLOBAL WORKFORCE:
Provide unmatched support to your customers worldwide, 24/7, with our entirely remote and global workforce. With us, you can ensure availability year-round without any gaps in service.
MULTI-LINGUAL AGENTS:
Our global teams, operating round the clock, ensure that your customers receive top-quality service in their respective time zones. We offer support in over 10 languages, including English, Spanish, German, Hindi, and more.
FAST TRAINING & ONBOARDING:
Leveraging our extensive experience in global workforce development and recruitment, we offer a unique combination of agility, scalability, and management to rapidly scale your support. Launch a team within just one week.
SEAMLESS INTEGRATION:
From technology and recruitment to quality assurance and security, our all-in-one solutions enable you to increase capacity with high-performance agents and training seamlessly integrated into your existing systems.
KPIS & PROCESS IMPROVEMENT:
Key performance metrics play a crucial role in delivering exceptional customer experiences for a global brand. That's why we utilize proprietary performance playbooks and quality assurance processes to ensure that your team exceeds their standards.
REAL-TIME REPORTING:
Our approach is data-driven, providing a comprehensive 360° view of customer, employee, and event data from day one. By optimizing every interaction, we drive value for your entire business.
Scalable Flexibility in Support Solutions
Choose a support partner tailored to your requirements. Evateck constructs teams on a partnership-by-partnership basis, ensuring alignment not only in skills but also in product/service interests and company culture.
As a fully remote workforce, we tap into a vast, global talent pool, enabling us to recruit top talent worldwide and provide them with the flexibility to thrive and enhance retention. Discover more.
Deliver Outstanding Customer Experience Across All Channels
Ensure exceptional omnichannel support round the clock.
LIVE CHAT:
Infuse a human touch into your customer support, fostering experiences that encourage repeat business.
EMAIL SUPPORT:
Offer 24/7 assistance and swift ticket resolution with skilled agents who align with your brand voice.
VOICE CAPABLE:
Provide always-on, high-quality voice support for customers who prefer real-time interactions.
SOCIAL:
Deliver rapid, brand-aligned support across all social platforms, from Facebook to TikTok, available 24/7.
Technology and Security Excellence
Evateck prioritizes top-tier technology and security solutions
Security is paramount, which is why we've collaborated with the world's foremost technology systems to ensure end-to-end peace of mind. Our industry-leading security program adheres to GDPR, CCPA, and all workplace security standards, as well as HIPAA and payment regulations, instilling the utmost confidence in the management of your data.
"Evateck's remarkable performance, surpassing even traditional office-based BPOs while operating remotely, speaks volumes about their capabilities. Their steadfast dedication to our success is evident, consistently delivering results that not only meet but often exceed our expectations.
As we progress and adapt, we deeply value Evateck's commitment and efforts in supporting us. We anticipate a future of ongoing collaboration, working together to reach new levels of success."
Yousef Ahmad
Customer Support Manager, Clipboard Health
Our Results
94%
Blenders achieved a 94% CSAT with Evateck while handling 20,000 ticket seasonality burst.
250K
Classpass was able to resolve over 250,000 tickets in one month by partnering with Evateck.
3x
Sendle stays flexible using Evateck during 3x peaks, maintaining 1 hour response times.
Read the case study →
Success Stories
Discover how businesses partner with Evateck to achieve flexibility and scalability.
Explore additional client testimonials or delve into our case studies.
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Explore Additional Solutions
ECOMMERCE
AND RETAIL SUPPORT
SAAS SUPPORT
LIVE CHAT ASSISTANCE
ENTERPRISE
CALL CENTER SERVICES
HOW IT WORKS OVERVIEW
BURST COVERAGE SOLUTIONS
AFTER HOURS SUPPORT
ON-DEMAND SALES TEAMS
Ready to experience Evateck's offerings?
Resources for Scaling Phone Support and Enhancing Your Brand
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Ready to Experience Evateck? Let's Connect!
Allow us to assist you in navigating Evateck's services. Scale your support team to be agile, adaptable, and prepared for any challenge. Receive a no-obligation, free quote, and consultation. Get started with a quote today.