Legal and ethical considerations in customer support
Introduction Whether it’s through phone, chat, email, or social media, companies are constantly communicating with their customers, and...
top of page
Startup Customer Support Outsourcing
Make your startup launch smooth by giving your customers support at every stage of their buyer journey.
-
shared or dedicated support agents
-
24/7/365 availability
-
over 10 languages
Engage and Collect Clients’ Feedback With Ease
The challenge for startups is identifying which customers need assistance and how to best engage them. It’s important since early-stage businesses need to gather as much client feedback as possible to understand if their products must be improved.
Evateck captures customer intent signals and boosts performance by equipping you with the insights needed to make better support decisions. It may sound like magic, but it’s just smarter customer support outsourcing for startups.
Clients' Queries We'll Cover for You
To grow better, you need to connect with your customers better. Make it by outsourcing customer support to those who know how to do it perfectly.
Product/Service Info
Keep your customers and product or service specifications in sync by covering their questions.
Pre-Sales Questions
Demonstrate your client-oriented approach by providing details like free trials, demo versions, or money-back guarantees.
Order/Payment Issues
Ensure you and your clientele are on the same page when answering queries related to order and payment status.
Tech Support
Fix errors that may arise when using your product or service and keep customers up-to-date with new tech features.
Feedback & Complaints
Identify the pains and desires of your clients to be sure you solve a problem that matters to them.
Why Evateck?
TAILORING EXPERTISE TO YOUR BRAND
You can adjust outsourced e-commerce support agents to match your processes, workflows, tone of voice, and more.
HIGH PERFORMERS ON YOUR BOARD
We’ve got 5-star reviews on Clutch and it’s people with high soft and hard skills behind our customers’ success.
FULLY TRAINED AND MANAGED TEAM
Partnering with Evateck goes with onboarding, training, performance tracking & management on our side.
TWO LAYERS OF INTEGRATION
Along with infrastructure integration, we also ensure our customer agents know your product well which helps us create one source of truth for all your teams.
OMNICHANNEL SUPPORT
We don’t think of limits and are always ready to incorporate a new channel for interacting with your clients: live chat, email, phone calls, socials - you name it!
Benefits of Outsourced Customer Service for Startups
Get an ocean of new opportunities for growing your business with customer service outsourcing.
Budget-Friendly Customer Support Solutions
Save money on infrastructure and personnel training while we integrate a core value of customer service success into our client’s businesses.
Scalable Customer Care Team
Begin with shared customer support services and scale up as needed, or launch immediately with Evateck’s dedicated team.
Access to Specialized Workforce
Get niche-specific experts who will provide an exceptional customer experience, fostering loyalty to your business.
Concentrate on Your Core Business Competencies
Bring in a team of versatile professionals and enjoy a smooth customer care solution without any disruption to your current business activities.
Take Our Clients’ Word for It
Vlada Krymchak
"All deliverables were handled professionally."
Anastasiia Barkova
"The number of ideas and recommendations that the Evateck team has provided was absolutely insane!"
Ivaylo Zdravkovski
"We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability."
Eugene Sloma
"Their ease of implementation, management, and quality of customer support are impressive."
The Main Questions
Why is it a good idea to outsource customer services for startups?
Startups need to manage business expenses carefully. Small costs can add up over time, from development to licensing. Outsourcing tasks that need a team of experts can save money. Customer support is a prime example. Our team can scale with your needs, whether you're finding your niche or launching a product. Our cost-effective approach offers support at a fraction of the cost of an in-house team.
How do you manage peak customer queries season?
Our services are highly scalable. When needed, we use all available resources to manage high volumes. Whether it's a new product launch or a server failure, we stay in control. We ensure your customers receive the best service in any situation.
How can you help in gathering customer feedback?
Evateck collects customer feedback through various channels. This helps you understand customer preferences and pain points. Our proactive approach keeps you ahead of customer needs and expectations.
What is the difference between shared and dedicated support agents, and which should I choose?
Shared support agents handle inquiries for multiple clients. This is a cost-effective customer service solution for startups with fewer client interactions.
Dedicated support agents focus solely on your business. Given that, it’s considered a more personalized service. Opt for dedicated agents as your business and support needs grow.
Recently Helpful In the Evateck Blog
No Matter What Your Clients Are Dreaming Up, Evateck’s Outsourced Support Team Will Get It Done
Ready to delight your customers and improve brand loyalty?
We are! Let's get started on our path to success!
bottom of page