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eCommerce Customer Service Outsourcing that Delivers Results

Resolve customers' issues in minutes, personalize user journeys, and boost satisfaction with your eCommerce brand.

  • shared or dedicated support agents

  • 24/7/365 availability

  • over 10 languages

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You’re in the New Age of Customer Services

It doesn’t matter how caring and persuasive your customer service is if your customers' issues aren’t resolved quickly and efficiently. You can lose them before you even have the chance to impress.

In fact, studies show that customers expect swift resolutions and personalized interactions. And 76% get frustrated when this doesn’t happen.

Luckily, Evateck empowers e-commerce businesses to deliver exceptional customer support by identifying and addressing issues in real time. We gather dedicated support teams and scale them if needed to be available 24/7 and help your buyers make purchases with ease.

Clients' Queries We'll Cover for You

We’ll delight your customers with expert and fun-tastic support to make them back to your online store again and again.

Order Concerns
Give your consumers full transparency on how their orders are being processed, packed, or delivered.


Interface Hardles
Eliminate user interface blocks when your clients browse products both for web & mobile usage.


Tech Fault Fixing
Help your customers stay caught up in resolving issues like refunds, debt collection, or system setup.

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Why Evateck?

TAILORING EXPERTISE TO YOUR BRAND

You can adjust outsourced e-commerce support agents to match your processes, workflows, tone of voice, and more.

HIGH PERFORMERS ON YOUR BOARD

We’ve got 5-star reviews on Clutch and it’s people with high soft and hard skills behind our customers’ success.

FULLY TRAINED AND MANAGED TEAM

Partnering with Evateck goes with onboarding, training, performance tracking & management on our side.

TWO LAYERS OF INTEGRATION

Along with infrastructure integration, we also ensure our customer agents know your product well which helps us create one source of truth for all your teams.

OMNICHANNEL SUPPORT

We don’t think of limits and are always ready to incorporate a new channel for interacting with your clients: live chat, email, phone calls, socials - you name it!

Benefits of eCommerce Customer Service Outsourcing

Unlock extra business value through superior e-commerce call center outsourcing services.

Less Investment in Customer Support Solutions
All the necessary infrastructure and trained personnel let us infuse our client’s businesses with a core value of customer service success.

Customer Care Team that Grows With You
Start with shared customer support services and pay as you grow, or hit the ground running with Evateck’s dedicated team.

Access to Specialized Workforce
Experts matching your e-commerce niche will give customers an exceptional experience — one that will keep them loyal to your business.

Focus on Your Core Business Competencies
When you bring in a team of versatile professionals, you will receive a smooth customer care solution with no disruptions to your existing business processes.

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Take Our Clients’ Word for It

Vlada Krymchak
"All deliverables were handled professionally."

Anastasiia Barkova
"The number of ideas and recommendations that the Evateck team has provided was absolutely insane!"

Ivaylo Zdravkovski
"We are impressed by their customized approach, proactive problem-solving, flexibility, and adaptability."

Eugene Sloma
"Their ease of implementation, management, and quality of customer support are impressive."

The Main Questions

Why is it a good idea to outsource e-commerce customer support?

First of all, it will free you of tasks like hiring, training, or managing social packages for your in-house agents. This way, you save the costs needed to make these steps + get ready-to-use infrastructure from an outsourced e-commerce customer support team.

While outsourcing customer support, you can also get access to a talent pool no matter which level of expertise specifics you need.

How can I make customer service for my e-commerce store?

Setting up customer service for your online store is pretty straightforward. First, figure out the kind of support your business will need and bring in the right people with the right skills. Then, set up the processes and communication flow with your e-commerce customers in mind. 

How to know which size of e-commerce customer support team I need?

If you run a small online store, opt for shared support. Your customer care solution will be managed by several agents yet with 24/7/365 availability. 

For bigger e-commerce businesses, we offer dedicated support teams. It will work exclusively on your project with any complexity challenges. This is an excellent solution for companies with medium and high numbers of customer requests.

Still unsure which model will work best for you? Connect with our experts to get a consultation!

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Recently Helpful In the Evateck Blog

No Matter What Your Clients Are Dreaming Up, Evateck’s Outsourced Support Team Will Get It Done

Ready to delight your customers and improve brand loyalty? 
We are! Let's get started on our path to success!

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