Gaming App Support:
Deliver seamless gaming experiences with frontline support, quality assurance (QA), and bug reporting - on demand. Enjoy 24/7 coverage with a fully managed support team, ensuring your players receive prompt assistance whenever they need it. Stay agile with flexible month-to-month pricing tailored to the unique needs of your gaming app.
Curious about pricing? Contact us to get a customized quote for your gaming app support needs.
Case studies
See how companies work with Evateck to deliver flexibility and scale.
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Technical Expertise:
Specializing in technical support for gaming applications, we address issues such as game crashes, connectivity problems, and performance optimization. Our goal is to ensure that players can enjoy uninterrupted gameplay and a smooth gaming experience on any device and operating system.
Smooth Onboarding:
As players embark on their gaming journey, seamless onboarding is essential to ensure they can quickly immerse themselves in the game. This is where our expertise in player onboarding shines. We guide new players through the initial setup, explaining game mechanics and ensuring a smooth transition into the gaming world.
Subscription Management:
Subscription management is a critical component of our gaming support services, and our team excels in this aspect. Effectively managing subscriptions and in-app purchases is essential for monetizing gaming applications and maximizing revenue. Our subscription management services encompass a wide range of tasks, including facilitating initial sign-ups, sending renewal reminders, and handling payment processing. We ensure a seamless and hassle-free experience for both game owners and players, allowing them to focus on enjoying the game without worrying about subscription-related issues.
User Convenience and Security:
We prioritize user convenience and security, ensuring that players can make transactions confidently while adhering to industry standards and regulations. Our team is committed to maintaining the highest level of security for gaming platforms, protecting player data and financial information.
“We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Evateck team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without Evateck’s help.”
Transforming the fitness industry, ClassPass has raised $285 million Series E funding in January 2020.
Read the case study →
Our solutions
SUPPORT AS A SERVICE
GAME AS A SERVICE (GAAS) SUPPORT
SALES TEAMS
LIVE PLAYER SUPPORT
AFTER HOURS SUPPORT
TECHNICAL SUPPORT
CUSTOMIZED PLAYER EXPERIENCE (CX)
PAYMENT PROCESSING
Recruit On-Demand Full-Service Teams for Gaming Support
Elevate your gaming support operations with agile and seasoned 24/7 teams, primed to tackle any challenge on a month-to-month basis.
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