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How it Works

Evateck offers a comprehensive support operations team, ready at your request. Our services include 24/7 ticket resolution, all with straightforward month-to-month pricing.

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Use your work email to get started.

We specialize in serving eCommerce, SaaS, and tech companies. 

Offering Scalable Support Solutions

Discover how Evateck crafts comprehensive, fully-managed customer support solutions tailored to the needs of expanding businesses worldwide.

Explore how leading brands collaborate with Evateck. Dive into our case studies →

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Faster Response, Greater Growth

Enhance customer satisfaction and expand your business by minimizing response times. Choose between our pre-trained, always available Support as a Service or dedicated support teams. We handle recruitment, training, and management to ensure seamless integration with your brand values and voice, resolving issues within a week.

Comprehensive Management and Training

Access adaptable support whenever you need it, tailored to your preferences. Each support team member is supervised by a local manager, and a dedicated CX manager ensures continuous improvement aligned with your brand's offerings. From initial training to ongoing quality assurance, our teams are fully managed by us to meet your customers' needs.

How we learn your business →

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Future-Proof Your Support

Enhance your current team's capabilities effortlessly. Whether you require occasional assistance or substantial support, we've got you covered. From managing seasonal spikes to providing round-the-clock coverage and additional support layers during expansion, our pay-as-you-go pricing model aligns perfectly with your business requirements, seamlessly complementing your existing capabilities.

Seamless Connections for Enhanced Experiences

Accelerate connections and cultivate superior experiences effortlessly. Our swift onboarding and integration processes prioritize long-term goals over immediate fixes. Evateck seamlessly integrates with all major helpdesks, adapting to your brand's unique style, processes, and delivery. With us handling the backend, you can focus on driving growth rather than troubleshooting.

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Adaptable Pricing

Tailored month-to-month pricing to align with your financial goals. Preparing for significant expansion? Construct a support team capable of handling the Evateck. Our straightforward month-to-month format offers omnichannel coverage and dedicated agents, empowering you to enhance profitability and uphold inbox zero.

View Pricing →

Ready to Begin

Launch within a week. Clear your inbox within two.

With our pre-trained CX professionals, 24/7 coverage, and intelligent helpdesk integrations, we're primed to elevate your support in just seven days. Take control of your inbox and empower your in-house team to excel in their roles. We'll take care of the rest.

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How Evateck Works

Starting with Evateck is a breeze. Launch your fully adaptable support operations team in six straightforward steps:

SCHEDULE A CONSULTATION

Engage in a quick and seamless consultation with our team to receive a tailored support plan for your business.

STRATEGIZE YOUR TEAM

Collaborate with us to outline your CX strategy and assemble a team tailored to your unique business requirements.

ESTABLISH KPIS

Meet with our management layer to establish onboarding and training plans. Together, we define measurable benchmarks for success.

SINGLE TRAINING SESSION

Train your team on your business processes, service offerings, product details, and brand voice. Meanwhile, we conduct thorough testing of your helpdesk and workflow.

GO LIVE

Upon your approval, we launch. Your multichannel support team is ready to scale up and commence managing your support queues effectively.

CONTINUOUS EVALUATION

Regular quality assurance checks and feedback sessions with your team leaders ensure ongoing refinement of your systems and workflows.

You're in Good Hands

Evateck is the trusted partner of numerous online businesses, ranging from large enterprises to small startups.

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Leveraging Social Media for Enhanced Customer Support

02/04/24

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

Elevate Your Business with Support Solutions

Explore our comprehensive, fully-managed outsourcing solutions designed to fuel the growth of businesses worldwide.

CUSTOMER SUPPORT

Enhance the speed, scale, and flexibility of your customer support operation with our 24/7 assistance.

Learn more →

SALES TEAMS

Accelerate your business growth with our skilled sales representatives, ready to deploy within one week.

Learn more →

CALL CENTERS

Access enterprise-grade, omni-channel support teams without the burdensome overhead costs.

Learn more →

Tailored Support Solutions, Crafted for Your Business

Explore our flexible support solutions, meticulously tailored to meet the unique needs of your business:

ECOMMERCE AND RETAIL SUPPORT

STARTUP ASSISTANCE

SAAS SUPPORT SERVICES

AFTER-HOURS SUPPORT

LIVE CHAT SOLUTIONS

SUPPORT AS A SERVICE

DEDICATED SALES TEAMS

ENTERPRISE CALL CENTER SUPPORT

EXPERIENCE PERSONALIZED SUPPORT EXCELLENCE WITH EVATECK

Boost Your Business Operations with Evateck's Resources

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

blog post cover image
Leveraging Social Media for Enhanced Customer Support

02/04/24

Ready to Begin?

Empower your business with agility, flexibility, and readiness. Access experienced 24/7 teams through our straightforward month-to-month format.

Enter your work email to kickstart the process.

info@evateck.com
(707) 483-5249
2598 Bayview Dr, Fort Lauderdale, FL 33304
© 2024 Evateck LLC located in Fort Lauderdale, Florida

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Hire Full-service Teams On Demand

​Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.

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