Understanding Your Business
At Evateck, we recognize that learning about your business is an ongoing journey that begins with onboarding. We meticulously analyze previous customer interactions and internal documentation to gain insights into your unique operations and customer needs.
Success Stories
Discover how businesses partner with Evateck to achieve flexibility and scalability.
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Leveraging Social Media for Enhanced Customer Support
02/04/24
Client Onboarding
At Evateck, every new client embarks on a comprehensive two-week training period. We delve beyond your website to understand every detail, including refund policies, brand voice, and customer service strategies. This thorough understanding allows us to seamlessly integrate into your operations.
Learning from Past Conversations
With API access to your help desk, we analyze previous conversations to glean valuable insights. Our QA team utilizes this information to provide regular feedback to our agents and managers as we begin addressing tickets. Access to internal documentation, such as brand guidelines, further enhances our understanding.
Continuous Training and Communication
We establish a 'Slack Bridge,' enabling direct communication between our teams and yours via your Slack account or ours. This allows you to interact directly with your dedicated client captain or ops manager and engage with agents handling tickets. We view our team as an extension of yours, providing 1:1 access as required.
Seamless Procedure Updates
As products and businesses evolve, we adapt accordingly. Our internal teams, led by client captains and ops managers, disseminate product updates to all agents assigned to your account and update our internal knowledge bases to ensure ongoing alignment.
Ensuring Brand-Aligned, Scalable Customer Experiences
Blenders Eyewear joined forces with Evateck to exceed customer expectations and propel their business growth.
Ready to experience Evateck's solutions? Reach out to our sales team.
Employ Comprehensive Support Teams as Needed
Ensure your support operations are agile, adaptable, and prepared for any challenge with our seasoned 24/7 support teams available on a month-to-month basis.
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