Customer Support, Done Right
Shared and Dedicated Teams that deliver top-tier customer experiences for tech companies with month-to-month pricing.
Read up on the latest insights.
Outsourced Support Options
Shared and Dedicated Teams that allow you to focus on growing your tech business.
Complete Control Over The Process
Adhering to your unique process and integrating seamlessly with your tech stack, we offer premium Customer Support Outsourcing services. Our commitment to Quality Assurance is unwavering, ensuring consistent performance with detailed reports. With Best Practice Workflows and Strictly followed SLAs, we guarantee efficiency and excellence in every interaction.
Scaleable Customer Support
Enhance your customer support effortlessly with our Scalable Customer Support services, featuring Fast Onboarding to meet your dynamic needs. Our Expert Support Teams are not only responsive but also highly skilled, contributing to our High Agent Retention Rate and ensuring long-term reliability for your support operations.
Easy Management
Experience unparalleled oversight with our dedicated to Quality Control and Customer Success Management systems. Our Secure tech solutions ensure seamless Integrations with your existing platforms, while Reports and Regular Meetings keep you informed and engaged every step of the way.
Why Outsource Support?
45%
Cost Reduction
Businesses can save up to 45% on operating costs by outsourcing customer support services, as it eliminates the need for infrastructure investment and reduces labor costs .
33%
Higher CSAT Scores
Companies that outsource customer support often see an increase in Customer Satisfaction (CSAT) scores, with outsourced teams achieving 33% higher CSAT scores on average due to specialized training and expertise in customer service .
60%
Faster Response Times
Outsourcing customer support enables businesses to scale their operations quickly and efficiently, leading to 60% faster response times during peak periods, thereby improving customer experience and retention .
Glib, Customer Support
CONTINUOUS IMPROVEMENT
Improve with fully managed support
Achieve continuous improvement with our fully managed support. Our flexible services adapt to your business needs, ensuring optimal performance and helping you meet your goals efficiently.
Max, Team Lead
FAST ONBOARDING
Start in two weeks
Get started quickly with our streamlined onboarding process, designed to integrate seamlessly with your existing team. Our flexible services ensure you can scale operations efficiently to meet any demand.
Multichannel Support.
Support On Every Channel.
Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social media, like Facebook, Twitter, Instagram and more.
We deliver a scalable omnichannel experience that helps grow your business.
Ready to try Evateck?