Customer Support, Done Right

Shared and Dedicated Teams that deliver top-tier customer experiences for tech companies with month-to-month pricing.

Read up on the latest insights.

Creating a seamless customer experience across support channels

Introduction Advancements in technology have provided customers with more options than ever for seeking support. From traditional phone...

Reducing customer support response times without sacrificing quality

Introduction In today’s fast-paced world, the expectation for swift customer support has reached unprecedented levels. Customers not only...

How to develop an effective customer support knowledge base

Introduction A knowledge base has long been a valuable tool for addressing basic customer questions and reducing support request volumes....

Outsourced Support Options

Shared and Dedicated Teams that allow you to focus on growing your tech business.

Complete Control Over The Process

Adhering to your unique process and integrating seamlessly with your tech stack, we offer premium Customer Support Outsourcing services. Our commitment to Quality Assurance is unwavering, ensuring consistent performance with detailed reports. With Best Practice Workflows and Strictly followed SLAs, we guarantee efficiency and excellence in every interaction.

Scaleable Customer Support

Enhance your customer support effortlessly with our Scalable Customer Support services, featuring Fast Onboarding to meet your dynamic needs. Our Expert Support Teams are not only responsive but also highly skilled, contributing to our High Agent Retention Rate and ensuring long-term reliability for your support operations.

Easy Management

Experience unparalleled oversight with our dedicated to Quality Control and Customer Success Management systems. Our Secure tech solutions ensure seamless Integrations with your existing platforms, while Reports and Regular Meetings keep you informed and engaged every step of the way.

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Ana, Customer Support

ELASTIC SERVICE

Scale fast and launch new channels

Our flexible service expands with you. Whatever the volume, wherever the customer, we’re here to ensure you hit KPIs.

How it works

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Valentina, Recruiter

FUTURE PROOF

Hire a support operation that can grow with you

Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.

Our pricing

Why Outsource Support?

45%

Cost Reduction

Businesses can save up to 45% on operating costs by outsourcing customer support services, as it eliminates the need for infrastructure investment and reduces labor costs .

33%

Higher CSAT Scores

Companies that outsource customer support often see an increase in Customer Satisfaction (CSAT) scores, with outsourced teams achieving 33% higher CSAT scores on average due to specialized training and expertise in customer service .

60%

Faster Response Times

Outsourcing customer support enables businesses to scale their operations quickly and efficiently, leading to 60% faster response times during peak periods, thereby improving customer experience and retention .

Glib, Customer Support

CONTINUOUS IMPROVEMENT

Improve with fully managed support

Achieve continuous improvement with our fully managed support. Our flexible services adapt to your business needs, ensuring optimal performance and helping you meet your goals efficiently.

Max, Team Lead

FAST ONBOARDING

Start in two weeks

Get started quickly with our streamlined onboarding process, designed to integrate seamlessly with your existing team. Our flexible services ensure you can scale operations efficiently to meet any demand.

Multichannel Support.
Support On Every Channel.

Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social media, like Facebook, Twitter, Instagram and more.

We deliver a scalable omnichannel experience that helps grow your business.

Ready to try Evateck?