BabyQuip - Travel & E-Commerce Case Study

sgretov3
Feb 3
1 min read

Delivered multilingual 24/7 customer support across international markets.

Reduced response times to under SLA targets.

Raised CSAT to 4.6 / 5 through consistent service quality.

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Scaled technical support rapidly without losing quality or customer satisfaction. Doubled support capacity in weeks.Boosted CSAT from 82% → 94%.

Azlog - Transportation & Logistics Case Study

Improved after-hours responsiveness and ensured 24/7 transparency for global shipments. 90% of email requests are processed within 1 hour. NPS consistently above 90 through proactive communication.

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