CUSTOM
SOLUTIONS
UPWORK
BEST OF 2023
PARTNER
TOP-RATED
WHY OUTSOURCE CUSTOMER SUPPORT?
Improve your brand perception, NPS, CSAT, LTV & ARPA. Get Scalable Customer Support Solutions, operating 24 hours a day, 365 days a year. Focus on business growth while we provide the best customer care to your customers.
Complete Control Over The Process
Adhering to your unique process and integrating seamlessly with your tech stack, we offer premium Customer Support Outsourcing services. Our commitment to Quality Assurance is unwavering, ensuring consistent performance with detailed reports. With Best Practice Workflows and Strictly followed SLAs, we guarantee efficiency and excellence in every interaction.
Scaleable Customer Support
Enhance your customer support effortlessly with our Scalable Customer Support services, featuring Fast Onboarding to meet your dynamic needs. You have the control to Approve Customer Support Agents, ensuring a perfect match for your team. Our Expert Support Teams are not only responsive but also highly skilled, contributing to our High Agent Retention Rate and ensuring long-term reliability for your support operations.
Easy Management
Experience unparalleled oversight with our Performance Tracking Report system, dedicated to Quality Control and Customer Success Management. Our Secure Tech Solutions ensure seamless Integrations with your existing platforms, while Real-Time Reports and Regular Meetings keep you informed and engaged every step of the way."
Evateck is dedicated to offering tech firms and online business effective and dependable outsourced support services. In our commitment to maintaining the highest standards of quality, we currently onboard only TWO clients each month. Whether you require a dedicated phone line or an advanced CRM system, we are equipped to meet these needs. Along with these specific solutions, we offer a comprehensive support package tailored to your requirements.
Evateck places utmost importance on ensuring the highest level of data security for our clients, recognizing that data safety is a paramount concern. We adhere strictly to the standards set by US-based regulators and employ the best global practices. Our team is committed to safeguarding all data by implementing comprehensive security measures to avert any data breaches. Rest assured, even the most sensitive information is securely handled with Evateck.
Consider the advantages of outsourcing. Reflect on the exceptional services offered by our top-tier outsourced support. Reach out to learn more about our superb customer support outsourcing solutions and tailored pricing options.
Order-Related Issues
Our comprehensive service includes sales support, ensuring a smooth experience from beginning to end. We handle all aspects of Shipping and Tracking, Cancellations & Returns, as well as managing Payments & Refunds, providing you with a hassle-free, efficient customer journey.
Usability Issues
For any issues related to log-in troubles or navigation difficulties, our team is ready to assist. We also provide support for adding or removing features and modifying notification settings, ensuring a tailored and seamless user experience. We also provide user feedback for future improvements.
Troubleshooting
Navigate through the complexities of refund issues and debt collection with ease, as we expertly handle these sensitive areas. Our team is proficient in systems setup and adept at managing complex requests, ensuring smooth and efficient resolution for every challenge.
Let us handle the negativity, dissatisfaction, and customer complaints on your behalf, freeing you from these burdens. You won't have to deal with these challenging aspects yourself. Our teams are specially trained to address these issues with empathy and understanding. The outcome? An improved ranking on review websites, a more positive office environment, and a significant increase in Customer Satisfaction (CSAT) scores.
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